Process A Warranty

How it Works

Welcome to Hon&Guan’s self-service page for processing warranty requests and making inquiries. All Hon&Guan warranties are automatically kept track of in our system, so there is no need to register your product. This page is for you to reach out to us when you have issues with your product or to quickly help resolve any other issue you’re experiencing. We apologize in advance for whatever inconvenience your Hon&Guan purchase may have caused.

Please note this page is for purchases made through this website or the Hon&Guan Direct store on sites such as eBay and Amazon. For purchases made through Hon&Guan’s authorized resellers, please contact them directly.

All products purchased from Hon&Guan come with a hassle-free warranty. You can also verify the warranty period with our customer service team in the body of your message.

If your product turns out to have a defect during its warranty period, please contact us via the feedback form below and let us know what we can do to help you. It may save you time to first troubleshoot issues by going to our FAQ page or looking at Instruction Manuals before filing a warranty claim.

Thank you in advance for all of the information you provide; we know your time is valuable.